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[FIX] CH Products Control Manager after Windows 10 Creator Update


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#1 Somnus

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Posted 09 December 2017 - 04:16 PM

Alright, I think I might have found a solution to the problem that some of us are having with CH Products Control Manager after the Windows 10 update. The issue that I myself was having was that after downloading a profile to the stick, the buttons that allowed me to switch between direct mode, mapped mode and off mode would grey out, and the stick would become unresponsive. Sometimes this was resolved after numerous reboots, but then only until the next profile download.

 

Using the instructions found here I've been able to successfully switch profiles a number of times without encountering the problem. Here's the steps:

 

You need to prevent your computer from saving information to boot faster upon shutdown (you need to turn off fast startup in windows) so that it treats the controllers the same whether you cold boot or restart.

 

1. Click the start button and type "CONTROL PANEL", then choose Hardware and Sound then Power options. On the left side click "Choose what the power Buttons do". Now click "Change settings that are currently unavailable". Lastly UNcheck "Turn on fast startup (recommended)"

 

2. Now when you boot from cold boot or a restart it will treat the controller the same way. 

 

3. Boot/reboot the computer. When it comes up DO NOT DO anything related to games or control manager loading scripts. You must open Control Center, or Control manager and wait for about 2-3 minutes until you hear the last chirp of the USB being recognized. Once that last chirp happens you can then load scripts or change whatever. If you do not wait for the last chirp (2-3 minutes) and you try to manage your controllers then you must reboot and start over.

 

4. Instead of manually opening control center upon startup. You can add the CMStart.exe (CH startup program for the 5 sec delay) shortcut to your SHELL:STARTUP folder.

 

 

 

 

Here's to hoping it holds!

 

S!



#2 Klaiber

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Posted 09 December 2017 - 07:18 PM

Hey Somnus, 

 

I moved this thread to the public Technical Support area.

 

Here's a list of things I've done in the past to try and fix this CH Control Manager / Windows 10 issue:

 

I first tried to fix this by going to the Device Manager, and then to Universal Serial Bus controllers, and then right clicking on all the USB devices listed, going to properties, and then clicking on Power Management (if there).  I unclicked "Allow the computer to turn off this device to save power" for each USB device.  This prevents the USB devices (like the CH sticks) from going to sleep.  This has helped somewhat, and may be the reason my controls will pop back on sometimes.  I still do this, and recommend that others do as well.

 

Second, I found out that the new versions of TeamSpeak doesn't play well with CH stuff (or a lot of controllers in general).  After reading the TS forums, it seems like some conflict problems can stem from the "Gamepad and Joystick Support Plugin" (added to TS 3.1.1).  I don't need hotkey support from TS.  So I went to Tools > Options> Addons, and uninstalled it.  This has helped too.  I've been operating without that plugin for months with no problems.

 

Thirdly, after flying last night, and having the issues start up again, I right-clicked on the exe for the CH Control Manager, clicked Troubleshoot capability, clicked Troubleshoot program, making sure that I selected "The program worked in early versions of Windows but won't install or run now", and then selected Windows Vista (Service Pack 2), which was the last time the CH manager 100% worked for me.  Saving those settings, I'm hoping this helps.

 

If it starts happening again, I'll give your above suggestion a shot. :)

 

I kind of feel like we're shooting in the dark here.  But I'm hoping that one fix, or a combination of them, will solve this bug once and for all.


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#3 Klaiber

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Posted 09 December 2017 - 07:25 PM

Also, I almost forgot -

 

I've also gone into Steam, and tried to minimize conflicts there.

 

Go to Steam (in the upper left) > Settings > Controller > General Controller Settings.  And uncheck the "Guide Button Focuses Steam" checkbox.

 

As with the TeamSpeak "fix", all this is doing is minimizing potential conflicts.  It's probably not going to solve it, but it won't hurt either.


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#4 Luftritter

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Posted 09 December 2017 - 09:21 PM

First, I'm wondering if you guys use "CMStart" in your startup folder.

 

Next, do you minimize Teamspeak before you enter the game?  TS seems to commandeer certain keyboard keys when it's open.

 

Just wondering what the issues are, as for me, I don't experience any issues related to RoF, and never have; but it's the only sim or game I play right now.

 

S!


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#5 Klaiber

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Posted 10 December 2017 - 01:54 AM

Mostly the issues are that after loading a profile, the buttons intermittently grey out and stop working.  And when that happens, none of the programmed switches on your HOTAS work properly.  The only way to fix it when it breaks is to reboot the computer, and hope it doesn't happen again.  Both Somnus and I got stuck in that loop last night.

 

Unfortunately, there hasn't been any movement from CH on this issue.  Some people are cursed with this problem.  Others haven't had any issues.  So it seems like it has to do with conflicts.  But which ones is anyone's guess.

 

I'm not aware of CMStart.  What is it?

 

I sometimes minimize TS.  I guess it depends on what we're doing.


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#6 Somnus

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Posted 10 December 2017 - 01:56 AM

Yeah, so the fix I posted in the OP didn't work. I'm not sure what CMStart is either, so I guess maybe I don't use it? Also, this happens even without TS loaded up.



#7 Klaiber

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Posted 10 December 2017 - 01:58 AM

Hey Somnus, give my posted suggestions a shot.  It may not help, but I'm hoping that it will minimize some of your issues.


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#8 Luftritter

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Posted 10 December 2017 - 03:06 AM

CMStart is an executable that you put into your "startup" folder (or the equivalent action that now automatically runs certain programs at WIndows start up).

 

Here is what it does:

 

CMStart


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#9 Klaiber

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Posted 09 January 2018 - 07:02 PM

Hi All,

Here is a report from CH Hanger regarding the CH issues that a lot of us have been having:
 
http://www.ch-hangar...-another-forum/
 

I have been made aware of a post on the IL-2 forums here titled 'Users Of CH Products Gear With Control Manager Software - BE ADVISED! where a member has made a number of statements after apparently talking to someone within CH Products tech support team. Unfortunately I cannot address those points directly as I am still banned from that forum for telling another user that his use of a smiley was "silly" - apparently this was "aggressive" of me. However the points stated were:

  • Bob Church, the developer of the software, has retired.
  • CH is aware that the software, the last version of which was updated in 2011, no longer functions under Windows 10.
  • CH has not reached out to Microsoft for assistance in resolving the problem with the software, hence Microsoft will never know that they broke it. John, on the other hand, seemed to think it possible that Microsoft could release another set of patches to Windows 10 that just might happen to fix the problem, as randomly as it was broken. As a 40+ year Microsoft developer myself, I told John that it is up to CH to contact Microsoft and work with them to resolve the issue; it is not possible for Microsoft to fix a problem with the operating system that they are unaware of, and delusional to expect them to do so.
  • CH has not mounted a search for a developer to pick up the maintenance of the Control Manager Software.
On the first point Bob as far as I am aware is enjoying his much deserved retirement, I've not spoken to Bob for some time. That said on the second point there are many users who are using the CH Control Manager software in Windows 10 without any apparent issues however CH is aware of some users experiencing issues. On point three CH has reached out in the past to Microsoft and still continue to do so, you may remember the issues many hardware manufacturers had with Windows Vista and how CH was one of the first of the joystick hardware manufacturers to get their software working in Vista. CH has not abandoned support for the Control Manager software and are indeed currently looking into solutions to help those experiencing problems but unfortunately do not have a timetable for this work to be completed. The response above is from a direct conversation with Debby at CH where I relayed the frustrations some users are having. I know its probably not the complete answer you wanted but I will try to keep the members of this forum updated as and when I have any news to share.

 


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